Privacy Policy

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Contact Information: Name, email address, phone number, and mailing address.

• Business Information: Company name, job title, and business contact details.

• Transaction Information: Details related to shipments, payments, and service requests.

• Identification Information: Passport or ID numbers for customs clearance or compliance purposes (if required).

b. Non-Personal Information

• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website.

• Cookies and Tracking Technologies: Data collected via cookies, web beacons, or similar technologies to enhance user experience and analyze site performance.

c. Information Provided by You

• Information submitted through contact forms, inquiries, or account creation.

• Documents uploaded for logistics or customs purposes, such as invoices or shipping details.

 

2. How We Collect Information

We collect information:

• Directly from you when you fill out forms, request services, or communicate with us.

• Automatically through website analytics tools (e.g., Google Analytics) and cookies.

• From third parties, such as business partners or service providers, in connection with our logistics services.

 

3. How We Use Your Information

We use your information to:

• Provide and manage logistics, freight forwarding, and related services.

• Process payments and fulfill service requests.

• Communicate with you about your shipments, inquiries, or account.

• Improve our website, services, and customer experience.

• Comply with legal obligations, such as customs regulations or tax requirements.

• Send marketing or promotional materials (with your consent, where required).

• Analyze website usage and trends to enhance functionality.

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4. How We Share Your Information

We may share your information:

• With service providers (e.g., carriers, customs agents, or payment processors) to fulfill logistics services.

• With legal authorities or regulatory bodies to comply with applicable laws or regulations.

• In connection with a business transaction, such as a merger or acquisition.

• With your consent, for marketing or third-party partnerships.

We do not sell your personal information to third parties.

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5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

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6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to legal obligations.

• Objection: Object to or restrict certain uses of your information.

• Data Portability: Request your data in a structured, commonly used format.

To exercise these rights, please contact us at info@consolcargo.co.ke.

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7. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and user experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing personal information.

 

9. International Data Transfers

As a logistics provider, we may transfer your information to countries outside Kenya for processing or storage. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

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10. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain transaction records for customs or tax compliance.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

 

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Consol Cargo Limited
Email: info@consolcargo.co.ke
Address: 8660-00100, Nairobi GPO, Kenya
Phone: +254 733 909053

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13. Complaints

If you believe your privacy rights have been violated, you may lodge a complaint with us directly or with the relevant data protection authority in your jurisdiction, such as the Office of the Data Protection Commissioner in Kenya.

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This Privacy Policy is compliant with applicable data protection laws, including the Kenya Data Protection Act, 2019. Thank you for trusting Consol Cargo with your information.